Quality Policy

Q&Q Analysis Food Quality Services Laboratory  has developed a customer-oriented management system to ensure maximum customer satisfaction from the services provided. The company’s management strives to ensure that all employees are fully aware of their significant role and contribution in providing high quality services for our clients. The company continuously seeks to receive customer feedback regarding the services it provides. To ensure that, we conduct customer satisfaction surveys that reflect new market trends and offer opportunities for constant improvement of the services we provide.

In order to achieve maximum customer satisfaction, our company’s quality policy stands on the following parameters:

• provision of services according to the ELOT ΕΝ ISO/IEC 17025 standard
• best professional practices throughout the working line
• the use of calibrated equipment, standards and reference materials, standard analytical protocols and methods and tests that are traceable according to national standards, in order to achieve the highest level of reliability in the analysis certificates issued
• Participation in ring tests 
• continuing training for all members of staff